GDPR PRIVACY POLICY
At the Museum of Senses we take your privacy seriously and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Italian regulations. This privacy policy explains how we collect, use and protect your information when you interact with our website.
1. Data Controller
The data controller is Museum of Senses Milano S.r.l., with registered office at via della Moscova 18, 20121, Milan, Italy. You can contact us for any questions regarding your personal data at the following email address: info.milan@museumofsenses.com.
- Contact information such as your name, email address or phone number.
- Details about your preferences, such as language settings or region.
- Information related to your purchases, such as billing details or transaction history if you purchase tickets or services through our website.
2. Types of Data Collected
We may collect and process the following personal data, by way of example but not limited to:
- To process your orders and provide you with services: we process your data to execute the purchase contract, such as ticket confirmation. (Legal basis: performance of a contract)
- To improve your experience on our website: we use your data to personalize the content and features of the site based on your preferences. (Legal basis: legitimate interest)
- To send you marketing communications: we send promotional communications only if you have given your explicit consent; you can unsubscribe from these communications at any time by following the instructions in the email. (Legal basis: consent)
3. Purpose and Legal Basis for Processing
We collect and use your personal data for various purposes, each based on a specific legal basis, including:
- Send transactional emails such as booking confirmations or updates related to ticket purchases. (Legal basis: performance of a contract)
- Send you marketing materials if you have consented to receive them. You can unsubscribe from these communications at any time by following the instructions in the email. (Legal basis: consent)
4. Email Communications
We may use your email address to:
5. Data Protection and Sharing
We adopt appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse or disclosure. Your data is stored securely and accessible only to authorized personnel.
- The right to access the data we hold about you.
- The right to request corrections if your data is inaccurate.
- The right to request deletion of your data under certain circumstances.
- The right to object to the processing of your data for marketing purposes.
- The right to request the transfer of your data to another service provider (data portability).
We do not sell or transfer your personal data. We may share your data with trusted service providers who help us manage our website or provide you with services. These providers process your data in accordance with our instructions and applicable regulations. We may also share your information if required by law or to fulfill legal obligations. If your data is transferred to countries outside the European Union, we will ensure that the transfer takes place in accordance with GDPR, using standard contractual clauses or other approved protective measures.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. For example: data related to purchases will be retained for ten years for tax purposes; data processed for marketing purposes will be retained until you withdraw your consent. You may request the deletion of your data at any time, provided there are no legal obligations requiring their retention.
7. Cookie Policy
Our website uses cookies to improve your user experience. For more information on how we use cookies and how to manage them, please see our Cookie Policy, available on our website. You can manage your cookie preferences through our cookie consent banner, in accordance with current legislation.
8. Privacy Policy Updates
We may update this privacy policy from time to time. Any changes will be posted on this page and we invite you to consult it regularly to stay informed.
9. Contact
For any questions regarding this policy or your personal data, contact us. If you believe your rights have been violated, you have the right to file a complaint with the Italian supervisory authority, namely the Italian Data Protection Authority (www.garanteprivacy.it).